482 total
Very speedy and efficient service.
I would thoroughly recommend Hub Financial Solutions for equity release and especially Jackie Hart. The solicitors she recommended were hyper quick, 8 days from signing to completion.
The whole process from first contact to completion took just over 5 weeks.
Date of experience: 12 March 2024
Fantastic service from Jack @Hub Financial solutions. Covered everything we needed to know and bits that were a worry. Put our minds at ease
Would 100% recommend
Date of experience: 17 April 2024
Would not recommend this company - Started the process is Oct 23 actions still not completed
This is due to the company by not sending or requesting update to various people
Have chased the company for an up dates via call and emails only to be told query has now been logged as urgent - 3 weeks later updates of request have been sent via email to the Complaints Manager who responded to my query but has not responded to any further email - also sent emails to the inbox the Customer Service sent email from again no response from the company
Have not sent a formal request to refund the funds back to my previous provider due to the time frame taken to date 7 months is not acceptable ( Not For for Purpose)
Date of experience: 01 April 2024
Do not use HUB you will not get what you are promised
See all other reviews
I am 7 months into trying to get my annuity
Because HUB did not send the paperwork though to L and G in time
L and G offered me a lower amount
I have had to go to the FOS to sort this out
And can you believe the FOS are still waiting for the requested paperwork
Date of experience: 25 April 2024
Just saying jack Wilby was absolutely brilliant recent 2 telephone conversations we had with him top top advice could not fault him thanks again jack John & Kathleen
Date of experience: 09 April 2024
The whole process was made very easy for us to follow with regular recaps to ensure understanding. We were encouraged to ask questions and at no time were we made to ill at ease. Despite the length of time needed to cover all points we were never rushed and were encouraged to explore all possibilities before making a decision.
Date of experience: 15 March 2024
We got first class service from Jack Wilby who was very helpful and friendly, he understood our needs and wants and helped us through the whole process.
We would recommend the Hub.
Date of experience: 28 March 2024
My phone call to HUB,16.30 on 08/04/24.spoke to Melissa,so helpful,and understanding to my to my problems and emotions,a credit to to the company.My sincere thanks to her.
Date of experience: 08 April 2024
Jackie Hart the financial adviser who steered us thru the process was first class. She completed a very comprehensive review of our circumstances and ascertained what our aim was, throughout she explained options, risks, costs involved. We felt very comfortable that she was knowledgable and was using her expertise to allow us to make the best choice.
Overall a 5 star experience and we would happily recommend Jackie to family and friends. A very successful conclusion brokered by Jackie.
Date of experience: 27 February 2024
I applied for my Zurich pension to be transferred to an annuity with L & G, but L & G say they are waiting on HUB. I've tried contacting HUB via email, but they don't respond, and in fact I've heard nothing from them since I submitted my application. VERY unprofessional service.
Date of experience: 09 April 2024
Great advice from a really sincere chap.
Jack Wilby Specialist Equity Release Adviser.
Really knew his stuff and his advice saved me money
Will be forever grateful.
No hesitation in recommending this gentleman.
Date of experience: 29 January 2024
My Advisor was warm, friendly, extremely knowledgable, and professional. She addressed my objectives expertly and advised accordingly. All of my many questions were answered clearly and promtly - both verbally and via eml. A huge financial and emotional decision was treated with empathy. I felt in very safe hands and very well advised. Arranged phone calls were received punctually with ample time given. A huge decision and milestone in my life was made much easier by her manner and expertise.
Date of experience: 02 January 2024
I released equity with Saga Equity Release, through HUB Financial Solutions. My adviser, Clair Parfit provided excellent advice and guidance, while being friendly and courteous.
I wasn’t pressured to borrow more than I wanted or to proceed applying at all.
The mortgage application has gone through smoothly. More swiftly than I thought it would.
Excellent service that I can fully recommend.
Date of experience: 06 November 2023
We have recently had a discussion with Jack Wilby of HUB financial solutions. He spent two hours looking at our finances and getting to the heart of what we wanted to achieve and what would be the best solution for us. The solution for us didn’t involve buying into any new financial products. We were delighted at the straightforward advice which was definitely customer centered. I would have no hesitation in recommending Jack.
Date of experience: 23 January 2024
Hub Financial Services - Alison Wren provided Financial advice throughout my journey to equity release. The process was thorough and completed swiftly. Alison made the experience a comfortable one, making sure I was happy at each stage right through to completion. I now have peace of mind and can plan for the future!
Date of experience: 12 February 2024
Jackie Hart, our advisor, was just amazing. The whole process was explained in terms we understood. Extremely helpful. Very kind and pleasant.
Even though we had the Christmas break, we have been kept up to date, surveyor and solicitor were booked in so quickly. Jackie’s team have kept us updated every step of the way, as Jackie has. I can’t praise her enough. An absolute asset to the company.
Date of experience: 13 December 2023
I have used Hub Financial Solutions on 2 occasions now and both have resulted in excellent service and provided me with the best outcome for my situation.
I have just completed the re-financing of my house. Claire Parfit was my advisor and she took the time look at all of my income and expenditure and my requirements to find me the best and cheapest solution for me. I would not hesitate to recommend Hub and in particular Claire, she was friendly with a lovely attitude and really knew what she was talking about, she gave me confidence that I was doing the right thing for me at this time in my life. I will definitely use Hub Financial in the future.
Date of experience: 28 February 2024
We requested advice and help from Hub Financial solutions and made an appointment to speak to an advisor on November 10th, Steve (Harris) who was very courteous and honest. Steve listened and helped us with advice in an open and honest way. We felt completely at ease and he listened to all aspects of our concerns going forward. Reassurance and guidance with regard to our decisions were welcome and positive. We will speak to Steve again at a later date, thank you for your help.
Date of experience: 10 November 2023
I recently needed advice and sought the help from Hub Financial solutions. There I spoke with an advisor, Andy Chadwick who helped and guided me with advice in an open and honest way. I felt completely at ease and he listened to ever aspect of my concerns and needs going forward. Reassurance and guidance with regard to my decisions were welcome, so supportive.
Date of experience: 01 November 2023
